January 26 - 29, 2020
2020 Managed Care Compliance Conference
Lake Buena Vista, FL, United StatesAgenda
Sunday, January 26
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-Pre Conference Pre Conference100
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08:00 AM - 09:30 AMP01: Ethics and Compliance Work Plan Essentials that Effectively Mitigate Risk Andrea Share, Exec Director, Ethics/Compliance Strategy & Ops, Kaiser Permanente Chanelle Gamble, Compliance Manager, Kaiser Permanente
- Explain the importance of conducting an ethics and compliance risk assessment and the relevance of risk assessments in an integrated care setting
- Describe the key components of a risk assessment, how to conduct a risk assessment, and the role of work planning for effective mitigation
- Introduce a "simple six step" approach to conducting a risk assessment, review a framework for defining risk, and discuss key takeaways for how the connection between risk assessment and work planning delivers business value
General Compliance -
09:30 AM - 09:45 AMNetworking Break Mingle with your peers in the foyer before your next session starts.Networking
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09:45 AM - 11:15 AMP02: Cyber Threats and Compliance Challenges: How to Manage Technology Risk Jennifer Griveas, Chief Human Resources Officer & General Counsel, Eliza Jennings Senior Care Network Michael Gray, Vice President of IT and Compliance Officer, Eliza Jennings
- Identify biggest security threats to healthcare organizations
- Identify the value of integration of knowledgeable IT personnel into high-level operations team as a means to ensure compliance and effective risk mitigation
- Describe how best to implement technology solutions to enhance efficiency and productivity without sacrificing organizational security
General Compliance -
12:30 PM - 02:00 PMBreakout Sessions#P03P03: The A to Zs of FDR, Delegate, and Subcontractor Oversight Steve Bunde, VP Integrity & Compliance & Internal Audit, HealthPartners Laurena Lockner, Director Monitoring & Compliance, HealthPartners Rebecca Fuller, Corporate Compliance Officer, PrimeWest Health
- Prevent: Learn about CMS and state requirements for FDR, delegate, and subcontractor oversight and areas of audit focus
- Detect: Understand due diligence, contracting, risk assessment, and auditing and monitoring strategies - including key partnerships
- Correct: Discover what to do when issues are identified and how to incorporate those into the correct CMS Program Audit Universe
General Compliance#P04P04: Compliance 2020: Compliance and Business Roles in Today’s Complex Regulatory Environment James Taylor, Manager, PricewaterhouseCoopers Christopher Schroeder, Director, PricewaterhouseCoopers Taline Avakian, Director of Compliance and Medicare Compliance Officer, Harvard Pilgrim Health Care- Key developments and trends across the healthcare industry related to the evolving role of compliance and the role of business units
- How compliance has helped define the role of meeting regulatory requirements
- An understanding of embedded compliance support and/or performance/program support teams/units, and how risk ownership is driving the role of business units
General Compliance -
02:00 PM - 02:15 PMNetworking Break Mingle with your peers in the foyer before your next session starts.Networking
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02:15 PM - 03:45 PMBreakout Sessions#P05P05: Effectively Managing Internal Investigations and Regulatory Disclosures Anne Crawford, Director, ATTAC Consulting Group LLC Annie Shieh, Sr Compliance Counsel, Central Health Plan of California Lori Benso, Member, Strategic Health Law
- Methods to determine if communication infrastructure supports prompt identification of potential issues
- Strategies for initiating timely investigations that determine beneficiary and organizational impacts
- Common themes and regulatory disclosure approaches when deciding whether self-reporting to regulators is required or advisable
- Attorney-client privilege and litigation risk-management strategies
General Compliance#P06P06: Compliance Goals in Risk Adjustment Coding Dana Brown, President, Reimbursement Management Consultants, Inc. Dott Campo, Manager, Risk Adjustment Division, Reimbursement Mgmt Consultants, Inc. Rebecca Welling, Senior Director- Coding Compliance, Providence Health Plan Rebecca Welling, Senior Director- Coding Compliance, Providence Health Plan- Overview of Risk Adjustment reimbursement in the MA and ACA models
- Review of Risk Adjustment coding, HCC code capture accuracy, review of coding guidelines, rules & regulations
- In-depth review of most common compliance issues in coding in an RA environment, isolating the issues and giving tools to analyze them and make good compliant decisions
General Compliance -
03:45 PM - 04:00 PMNetworking Break Mingle with peers and between sessions.Networking
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04:00 PM - 05:30 PMBreakout Sessions#P07P07: Special Supplemental Benefits and the FDRs that Provide Them - Unique Monitoring Challenges They Pose Jennifer Del Villar, Dir Gov Pgms Compliance, Cambia Health Solutions, Inc. Gail Blacklock, Compliance Officer , Inter Valley Health Plan
- Unique monitoring challenges with unique FDRs
- Monitoring the member match - right member to the right supplemental benefit
- Tracking & monitoring health outcomes
General Compliance#P08P08: Establishing a Best-Practice Approach for Your Compliance, Privacy, and Security Programs Bret Bissey, Vice President, Chief Compliance Officer, Gateway Health Kelly McLendon, Managing Partner, CompliancePro Solutions- Learn how to utilize, in detail, the elements of the DHHS OIG Model Compliance Program(s) to develop a best practice for your compliance efforts
- Learn how to utilize the HIPAA Privacy and Security regulations and conduct a program assessment to create a best practice standard in your organization.
- Learn how best to formulate security, privacy, and compliance education programs in your organization, including a focus on being compliant at the top of the organization, by utilizing market knowledge to stimulate learning.
General Compliance
Monday, January 27
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09:15 AM - 09:45 AMNetworking Break Mingle with peers and exhibitors between sessions.Networking
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09:45 AM - 10:45 AMBreakout Sessions#101101: The Compliance Officers Guide to a Successful Audit Michelle Rigby, Director, BluePeak Advisors, LLC Wendy Edwards, President & Chief Executive Officer, ATRIO Health Plans, Inc
- What can you do today to be prepared for an audit tomorrow?
- What resources does a compliance officer use to help identify gaps and prioritize issues in a lean organization with competing priorities?
- Consultants, a compliance officer’s best friend to support mitigation efforts, staffing augmentation, audit prep, and audit support
General Compliance#102102: Exclusions v. Preclusions - Insights,Analytics, and Monitoring Best Practices after 1 Year of Releases Michael Rosen, Co-Founder, ProviderTrust, Inc Annie Shieh, Sr Compliance Counsel, Central Health Plan of California Liza Filtz-Freimark, Manager, Provider Operations, DentaQuest- Trends, analytics, and learnings from the first year of monitoring & implementation
- Learn the crossover between the CMS Preclusion List and Federal and State Medicaid Exclusion Lists
- Predictive insights and future considerations for your provider network operations and SIU teams
General Compliance#103103: Implementing a GRC Solution to Manage and Enhance Auditing & Monitoring Natalie Ramello, Vice President Chief Institutional Compliance Officer, UT Southwestern Rebecca Blades, Senior Manager, Audit & Monitoring, CommunityCare HMO, Inc.- A roadmap for implementing a comprehensive GRC solution within their organization including how to make GRC successful and how to make it CMS compliant
- Best practices for adoption of a GRC model for auditing and monitoring
- An understanding of how to tie risks, policies and controls to your auditing and monitoring activities
General Compliance -
10:45 AM - 11:00 AMNetworking Break Mingle between sessions with exhibitors.Networking
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11:00 AM - 12:00 PMBreakout Sessions#201201: Dual Products and MMP: Navigating State and Federal Oversight Deanna Simonds, Compliance Officer, UnitedHealthcare Anjenette Fenske, Compliance Officer, UnitedHealthcare Marla Rothouse, Centers for Medicare & Medicaid Services
- The Bipartisan Budget Act of 2018 sets forth requirements for increased integration for Dual Special Needs Plans (DSNPs) by 2021. These unprecedented requirements will impact the landscape of duals products.
- This panel will provide insight on best practice, challenges, and the future state of dual products from both compliance officers from multiple managed care plans.
- The audience will hear perspectives from several seasoned compliance professionals overseeing different fully integrated dual products.
General Compliance#202202: How Bias and Perception Impact Compliance Ahmed Salim, Director of Ethics and , Adjunct Professor DePaul Law School, iRhythym Walter Johnson, Assistant Privacy Officer, Inova Health System- Breaking down why people make bad decisions
- Understanding how risk perception and inherent tendencies negatively impact compliance
- Utilizing tools to identify bias to increase compliance within your organization
General Compliance#203203: Navigating Compliance Challenges for Integrated Payor-Provider Systems Randi Seigel, Partner, Manatt, Phelps & Phillips, LLP Annie Miyazaki, SVP, Chief Compliance & Privacy Officer, Visiting Nurse Service of New York- Key regulatory considerations relevant to intercompany arrangements, patient/member consent, and other documentation
- Tips for balancing plan versus provider regulatory frameworks and referral source/community partner needs
- Risks and opportunities in data sharing among affiliates under HIPAA and other privacy laws
General Compliance -
01:15 PM - 02:15 PMBreakout Sessions#301301: Evolving Landscapes: False Claims Act and Managed Care Fraud Edward Baker, Counsel, Constantine Cannon LLP Nicholas Paul, Supervising Deputy Attorney General, CA Dept Justice
- Medicare Advantage plans, Medicaid MCOs, and their partners, are increasingly attractive targets for FCA whistleblower lawsuits
- The U.S. DOJ and State MFCUs face many challenges, but are gaining traction against managed care fraud, including risk adjustment and network compliance fraud.
- Having a written compliance plan is not enough. MCOs must develop and implement systems that steer clear of FCA liability.
General Compliance#302302: Proactive vs Reactive in Risk Management - "Ring the Bell!" Fredy Rocha, Compliance Officer, Aetna, Inc. Tiffany Lewis, Director, Compliance, IlliniCare Health- Identify challenges and explore practical experiences for conducting an effective risk assessment while building a proactive monitoring and auditing plan
- Identify proactive risk management, which consists of mitigating the risks of threat events before these might possibly occur and negatively impact the organization
- Identify reactive risk management, which consists of responding to risk events as they occur to mitigate negative impacts to the organization
General Compliance#303303: Rx Data Driven Compliance Monitoring: Opioid Prescribing, Dispensing, and Utilization Francis Grabowski, Director, PricewaterhouseCoopers Ben Wright, Director, PricewaterhouseCoopers Sandhi Ton, Manager - Risk Management Analytics, SCAN Health Plan- Regulators are increasing focus on how plans are responding to the opioid crisis and compliance has a growing role in developing the strategy and controls related to provider prescribing practices, pharmacy dispensing, and member drug utilization.
- Incorporating insights gained through the fact-based analysis of trends and outliers is a solid base from which to launch an aggressive attack on the crisis.
- Advanced analytics, such as network analysis, can further help plans understand overlap between providers, pharmacies, and members, allowing the identification of unexpected connections and potential bad actors.
General Compliance -
02:15 PM - 02:30 PMNetworking Break Mingle with exhibitors between sessionsNetworking
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02:30 PM - 03:30 PMBreakout Sessions#401401: Expert Auditing and Monitoring Practices to Measure Quality of Care and Performance Improvement Strategies in Medicaid Managed Care Michael Walsh, Senior Auditor, Integrity Management Services, INc. Jennifer Tryder, Program Director, Integrity Management Services, Inc. Lori Dillard, Program Director, CMS MCR of MCO Contract, Integrity Management Services
- Understanding MCO performance measurement data and what is required to be produced and reported
- Best practices on performing and selecting Medicaid audits in order to effectively measure quality of care standards and performance
- Examples of MCO policies and procedures that assure the provisions and quality of care are actively monitored and remediated on an ongoing basis, and that the results are used to improve performance
General Compliance#402402: A Compliance Program Facelift: Sculpting a Program from Good to Great Nicole Huff Deborah Johnson, Vice President, Compliance, IlliniCare Health Plan- Address increasing state and federal regulatory requirements and enforcement activities
- Discuss strategies to move your compliance program from "Good to Great" with limited resources
- Case scenarios describing how to build partnerships and influence positive outcomes
General Compliance#403403: Adjusting the Risk for Medicare Advantage: Recent Enforcement Trends and Litigation Involving Medicare Advantage Risk Adjustment Practices Brandon Moss, Partner, Wiley Rein Rachel Alexander, Partner, Wiley- Attacks on Medicare Advantage plans’ practices with respect to auditing or reviewing risk adjustment scoring are growing both more complex and popular.
- While the government has been handed some serious setbacks in the last year, cases involving risk adjustment continue to be brought (both civilly and criminally).
- This panel will discuss recent trends in civil and criminal enforcement actions, where courts are lining up on interpreting key regulations, and what all this means for Medicare Advantage providers looking to navigate this high-stakes and ever-changing landscape.
General Compliance -
03:30 PM - 03:45 PMNetworking Break Mingle with exhibitors between sessionsNetworking
Tuesday, January 28
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10:15 AM - 10:45 AMNetworking Break Mingle with exhibitors between sessionsNetworking
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10:45 AM - 11:45 AMBreakout Sessions#501501: FWA Oversight for a Small- to Mid-Size Plan Yvonne Zachman Fiedler, Senior Manager, PricewaterhouseCoopers Lisa Gallagher, FWA Investigator, Commonwealth Care Alliance Derek Frye, Vice President, The Burchfield Group, an Aon Company Alexander Henrichs, Aon
- Helping small- to mid-size plans build and maintain an effective FWA program
- How to utilize delegates to provide assistance in an FWA program
- How to prep for a CMS program audit and demonstrate an effective FWA program
General Compliance#502502: Process Optimization, Organizational Structure, and Best Practices to Boost Appeals & Grievances Outcomes and Compliance Richard Merino, Senior Managing Director, Ankura Consulting Group, LLC Nancy Waltermire, Senior Director, Ankura Consulting Group, LLC- Prevention of common audit finding "pitfalls", and industry best practices for remediation, including compliance with new regulations and updates
- OIG Report: How best to identify high overturn rates in your appeals, identifying gaps to increase accuracy and lower overturn rates
- Tackling an end-to-end ODAG process evaluation, developing process improvements, development of effective organization structure, workflows and monitoring workplan on your appeals and grievances.
General Compliance#503503: Compliance Effectiveness through Channels of Communication and Investigations Andrew Finkelstein, Vice President, Compliance; and Medicare Compliance Officer, Health Partners Plans, Inc.- Learn effective strategies, best practices, and challenges when establishing communication procedures and investigatory practices
- Identify key metrics for your compliance program to measure the effectiveness of organizational communication and oversight
- Case studies: A look at the compliance framework in action after issues are reported to compliance and acted upon
General Compliance -
12:45 PM - 01:45 PMBreakout Sessions#601601: Mental Health Parity: Are You Compliant? Leigh Anne Hodge, Partner, Bradley Arant Boult Cummings Rhea Garrett, CHSPSC,LLC Scott Smith, Partner
- This presentation will provide an overview of the Mental Health Parity and Addition Equity Act (the "MHPAEA"). The presentation will cover the requirements of the MHPAEA, application of parity laws and rules under the MHPAEA, state parity laws, and state report cards.
- The presentation will address agency auditing activity and the types of violations that are garnering attention from regulators.
- Finally, the presentation will address recent trends in MHPAEA litigation, with a focus on wilderness therapy and Applied Behavioral Analysis ("ABA") cases.
General Compliance#602602: Fraud, Waste, and Abuse Program Audits Are Coming to an SIU Near You - Are You Ready? Jala Attia, President, Integrity Advantage Jessica Gay, Vice President, Integrity Advantage- Assess your Special Investigations Unit’s compliance against fraud prevention, detection, and recovery requirements by understanding key areas reviewed during typical program audits.
- Identify and discuss critical compliance and reporting elements as well as common pitfalls that arise during the audit process.
- Leverage best practices and proactive measures to maintain ongoing fraud, waste, and abuse compliance within your Special Investigations Unit.
General Compliance#603603: How to Identify and Handle a Contracted Over-Prescriber Mark Horowitz, Sr. Manager National Special Investigations Unit, Kaiser Permanente Joaquin Basauri, Senior Investigator, Kaiser Permanente Carolyn Barton, VP, Compliance & Regional Compliance Officer, Kaiser Foundation Health Plan of Washington- How to identify an over-prescriber and internally escalate the case with the right health plan disciplines
- How to address patient abandonment concerns and network adequacy
- How to navigate the contract termination, external reporting, and PBM controls processes
General Compliance -
01:45 PM - 02:00 PMNetworking BreakNetworking
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02:00 PM - 03:00 PMBreakout Sessions#701701: Risk Adjustment Compliance: Can You Afford the Risk? Julie Nielsen, Managing Director, Berkley Research Group Jason Christ, Member, Epstein Becker & Green PC Teresa Mason, Attorney, EBG Law
- The life cycle of the risk adjustment process and member and provider engagement
- Key risks and pitfalls in the risk adjustment process
- How to best coordinate your risk adjustment operational and compliance teams
General Compliance#702702: Telehealth - What’s New: Staying On Top of Innovation! Ann Greenberg, Executive Director, Compliance Officer, Presbyterian Health Plan Deborah Schreiber, Functional Compliance Officer, UnitedHealthcare Tricia Beckmann, Director, Faegre Drinker- What is new with how CMS is looking at telehealth - new definitions
- Innovations driven by technology - curing rural access issues, member and patient expectations, billing, and compliance considerations
- Reaching members and patients - it’s all about convenience
General Compliance#703703: Driving Compliance: How to Manage Compliant Activities Without Authority Angela Muncy, Medicare Advantage Compliance Officer, Blue Cross Blue Shield of Kansas City Michelle Rigby, Director, BluePeak Advisors, LLC- Tips, tools, and best practices to manage, communicate, and motivate business owners to drive compliance
- How to prioritize issues and work with areas that are already overwhelmed to drive progress
- When and how to escalate issues internally and externally to get back on track
General Compliance -
03:00 PM - 03:15 PMNetworking BreakNetworking
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03:15 PM - 04:15 PMBreakout Sessions#801801: Compliance in the New Age of Expanded Supplemental Benefits Regan Pennypacker, Medicare & Medicaid Compliance Officer, Blue Cross & Blue Shield of Rhode Island Elizabeth Browning, National Medicare Compliance Officer, Magellan Health
- CMS has finalized a plan to expand the supplemental benefits that chronically ill Medicare Advantage members can access.
- The expansion of benefits, such as meals beyond a limited basis, non-medical transportation, and home environment services, will give way to new vendors like community agencies looking to partner with plans.
- This session will provide you tips on effectively working with agencies new to Medicare Advantage to ensure compliance program requirements are considered prior to implementation.
General Compliance#802802: Proven Methods to Streamline & Optimize FDR Oversight Christopher Wilde, Senior Manager, Compliance/Auditing/Third Party Oversight, Peach State Health Plan, Centene Corporation Deborah Johnson, Vice President, Compliance, IlliniCare Health Plan- Covered entities are ultimately responsible for actions delegated to FDRs
- FDR oversight and monitoring of often overlooked functional areas
- Pharmacy benefits manager (PBM) auditing & monitoring best practices
General Compliance
Agenda subject to change.