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 12:00 pm Central | 1:00 pm Eastern | 11:00 am Mountain | 10:00 am Pacific | 9:00 am Alaska | 8:00 am Hawaii-Aleutian*                          
Main points covered: 

  • Utilizing CMS' Program Audit Protocols (Call Log Universe) to audit and monitoring
  • Ensuring that all aspects of a member's calls are being captured

Target audience:
Customer Service / Appeals and Grievance / Compliance 
*The web conference will run for 90 minutes, including a 30-minute question-and-answer session at the end.                                                             
$99.00 Member Rate  
$119.00 Non Member Rate                                                                          
Can't Attend? Purchase the recordings.
Recordings will be emailed 1-3 business days after the initial air date.
CD-ROM recordings available upon special request.                                                                        
Interested in speaking at an HCCA web conference? Apply Today
Any questions? Contact the conference planner at: