12:00 pm Central | 1:00 pm Eastern | 11:00 am Mountain | 10:00 am Pacific | 9:00 am Alaska | 8:00 am Hawaii-Aleutian*
Main points covered:
- Utilizing CMS' Program Audit Protocols (Call Log Universe) to audit and monitoring
- Ensuring that all aspects of a member's calls are being captured
Target audience:
Customer Service / Appeals and Grievance / Compliance
*The web conference will run for 90 minutes, including a 30-minute question-and-answer session at the end.
Pricing:
$99.00 Member Rate
$119.00 Non Member Rate
Can't Attend? Purchase the recordings.
Recordings will be emailed 1-3 business days after the initial air date.
CD-ROM recordings available upon special request.
Interested in speaking at an HCCA web conference? Apply Today
Any questions? Contact the conference planner at: Liz.Hergert@corporatecompliance.org
