ADA Compliance for Healthcare Facilities and Services

Target audience: Healthcare compliance professionals, ADA coordinators, practice managers, website developers

Learning objectives:

• Understand basics of the ADA—purpose, importance, application to healthcare facilities
• When developing an Americans with Disabilities Act (ADA) compliance plan, consider the perspective of people with disabilities and consult them whenever possible.
• Be proactive, not reactive. Don’t wait to be sued; instead, take actions now to comply with the ADA.
• Be on the lookout for barriers to physical access, effective communication, and the accessibility of your organization’s website.
• Physical access goes beyond wheelchair access, and effective communication includes but goes beyond providing interpretation services for deaf patients.
• Whenever possible, give primary consideration to the reasonable requests of people with disabilities to accommodate their needs.
• Understand the basics of website accessibility and importance of making websites and apps accessible to people with disabilities