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If you forgot your password, please visit the account login page and select "forgot my password." 
If you no longer have access to the email associated with your account, or if you are still having issues resetting your password, email our Member Services Team or call us at 888.580.8373.

Conference credits will not be issues to no-shows.

No refunds are given for cancellations.
If you need to cancel your participation at any time, submit your request in writing to helpteam@hcca-info.org. A conference credit will be issued for all registration fees paid (less any cancellation fee) and will expire 12 months from the date of the originally cancelled conference. Cancellation requests received within 7 days of the event start date will be assessed a $250 cancellation fee. Conference credits may be applied toward any HCCA service or product. If a conference credit is applied towards an event, the event must take place prior to the credit’s expiration date.

You may choose to send a substitute in your place. An additional fee may apply depending upon the membership status of the substitute attendee. Requests must be submitted in writing to helpteam@hcca-info.org.

Attendance at one of our Basic, Privacy or Research Compliance Academy is probably the best ways to get education for a compliance role and compliance program.  Watch our website for upcoming Academies

Attending our other conferences is another great way of learning what you need to know in compliance. See the Events page for upcoming conferences, especially our annual Compliance Institute. The topics covered span the gamut of healthcare compliance issues.

If you cannot travel to one of our many conferences, we also offer weekly web conferences.

Membership in HCCA's Association gives you the opportunity to access documents on our website uploaded by other members. You also have access to the members’ directory for networking as well as discounts on products and conferences.

For comprehensive compliance education, we also recommend viewing our many books, which can be ordered from store. 

Webinar subscriptions are not redeemable via online registration. You will need to contact Member Services staff by email or phone at 888.580-8373. 
Once you contact a staff member, you can simply indicate which event you’d like to be registered for and they will process your registration, deducting a use(s) from your subscription. You will receive webinar access information in a separate email 1-3 days prior to the event.

Log in to your account from the website and navigate to your Member Dashboard. You will then be able to scroll down to the section that is labeled "Invoices & Receipts."

The first full week in November.