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Exam Information

Exam Information is based on where you are taking the exam, please choose the location below.

Scheduling your Exam for a PSI Testing Center

  • Scheduled as early as five business days after receiving PSI’s confirmation, depending on site availability, or can be scheduled weeks ahead to accommodate your schedule. 
  • Made Monday through Saturday. You can only take the examination at the time it was scheduled.
  • Not offered on most federally-recognized U.S. holidays, as well as Christmas Eve and New Year’s Eve.
  • Located at PSI testing centers.

Examination entrance rules

  • Arrive at the testing center or room 15 minutes prior to the scheduled exam start time. Candidates who arrive late will not be admitted.
  • Leave all personal belongings including: beverages, digital watches, books, papers, and electronic devices in a vehicle if testing at an PSI center.
  • Present two forms of current identification to gain admission into the testing center. One form of identification must include a current photograph. Both forms must include your signature and current name.

**Acceptable forms of current photo identification include: driver’s license, country identification card, passport, or military identification card. Any type of temporary identification is not acceptable as the primary form of identification.

Examination rules

After you have provided sufficient identification to enter the examination center, you will be directed to a seat.

PSI personnel will take your picture. This photo will remain on your computer screen throughout the examination and will print on your score report.

Be sure to abide by all examination rules:

  • Personal pens, pencils, or other writing instruments are not allowed in the testing center. Pencils will be provided during check-in.
  • Electronic devices of any kind are not allowed in the testing center.
  • Questions concerning the content of the exam may not be asked during the exam. 
  • Eating, drinking, or smoking are not permitted in the testing center.
  • You will be given scratch paper to use during the exam. This paper must be returned to the proctor at the exam completion or you will not receive a score report. No documents or notes of any kind may be removed from the examination room. All computer screens, questions, papers, and written materials are the property of PSI and may not be reproduced in any form. 
  • The proctor may dismiss a candidate from the exam at any time and at their discretion. See the full list of reasons in the "Certification Policies and Legal Disclaimers" section.

At the conclusion of the examination, you will be asked to complete a short evaluation of your testing experience.

Scheduling your Exam for an International PSI Testing Center

Examination entrance rules

  • Arrive at the testing center or room 15 minutes prior to the scheduled exam start time. Candidates who arrive late will not be admitted.
  • Leave all personal belongings including: beverages, digital watches, books, papers, and electronic devices in a vehicle if testing at an PSI center.
  • Present two forms of current identification to gain admission into the testing center. One form of identification must include a current photograph. Both forms must include your signature and current name.

**Acceptable forms of current photo identification include: driver’s license, country identification card, passport, or military identification card. Any type of temporary identification is not acceptable as the primary form of identification.

Examination rules

After you have provided sufficient identification to enter the examination center, you will be directed to a seat.

PSI personnel will take your picture. This photo will remain on your computer screen throughout the examination and will print on your score report.

Be sure to abide by all examination rules:

  • Personal pens, pencils, or other writing instruments are not allowed in the testing center. Pencils will be provided during check-in.
  • Electronic devices of any kind are not allowed in the testing center.
  • Questions concerning the content of the exam may not be asked during the exam. 
  • Eating, drinking, or smoking are not permitted in the testing center.
  • You will be given scratch paper to use during the exam. This paper must be returned to the proctor at the exam completion or you will not receive a score report. No documents or notes of any kind may be removed from the examination room. All computer screens, questions, papers, and written materials are the property of PSI and may not be reproduced in any form. 
  • The proctor may dismiss a candidate from the exam at any time and at their discretion. See the full list of reasons in the "Certification Policies and Legal Disclaimers" section.

At the conclusion of the examination, you will be asked to complete a short evaluation of your testing experience.

Scheduling your exam at an HCCA Event

If you are taking the exam at an HCCA event, the event program includes the time and room the exam is scheduled to be held. You should check-in for the exam at least 15 minutes prior to the exam start time.

Examination entrance rules

  • Arrive at the testing center or room 15 minutes prior to the scheduled exam start time. Candidates who arrive late will not be admitted.
  • Leave all personal belongings including: beverages, digital watches, books, papers, and electronic devices in the designated area of the testing room at a HCCA event.
  • Present two forms of current identification to gain admission into the testing center. One form of identification must include a current photograph. Both forms must include your signature and current name.

Acceptable forms of current photo identification include: driver’s license, country identification card, passport, or military identification card. Any type of temporary identification is not acceptable as the primary form of identification.

Examination rules

After you have provided sufficient identification to enter the examination center, you will be directed to a seat.

Be sure to abide by all examination rules:

  • Personal pens, pencils, or other writing instruments are not allowed in the testing center. Pencils will be provided during check-in.
  • Electronic devices of any kind are not allowed in the testing center.
  • Questions concerning the content of the exam may not be asked during the exam. 
  • Eating, drinking, or smoking are not permitted in the testing center.
  • You will be given scratch paper to use during the exam. This paper must be returned to the proctor at the exam completion or you will not receive a score report. No documents or notes of any kind may be removed from the examination room. All computer screens, questions, papers, and written materials are the property of PSI and may not be reproduced in any form. 
  • The proctor may dismiss a candidate from the exam at any time and at their discretion. See the full list of reasons in the "Certification Policies and Legal Disclaimers" section.

At the conclusion of the examination, you will be asked to complete a short evaluation of your testing experience.

Review your score report

Review your “Score Report” to determine whether you passed the exam.

  • If you took the computerized exam at an PSI testing center, you will receive results immediately after completing the exam along with a more detailed “Score Report.”
  • If you took the examination via paper-and-pencil, you will receive a letter from PSI with your results within three weeks.

Your “Score Report” will indicate a “pass” or “fail.” Additionally, it includes raw scores by major content categories. A raw score, which determines your pass/fail status, is the number of questions you answered correctly. Your score is based on 100 of the 120 question exam.

The methodology used to set the minimum passing score is the Angoff method, where expert psychometricians estimate the passing probability of each item on the exam. These ratings are averaged to determine the minimum passing score.

Congratulations! Your certification is valid for two years. You now can use the designation. You may want to use it in professional communication items such as business cards, letters, or in your email signature, among others. Additionally, CCB will mail you an official certificate and other documents within four weeks of your exam.

CCB reserves the right to publicly recognize any candidate who has successfully completed a CHC, CHPC or CHRC certification exam.

If you do not pass the examination, re-apply by submitting the “Reapplication” section included on your “Score Report” and include the rescheduling fee. In order to retest, you will need 20 CCB CEUs that have been earned within 12 months of the retesting date.

Candidates who fail the second exam attempt within a six month period must wait 180 days from their most recent exam date before reapplying to take the exam. The fee to retake is based on your submitted CEUs. Keeping these CEUs (20 CCB CEUs earned within 12 months) current and submitting additional CEUs prior to expiration will keep you from having to pay the full exam fee upon retesting.