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Critical Conversations—How to Have Conversations with Colleagues, Family and Friends to Decrease Defensiveness and Ensure Dialog so That Relationships Remain Strong and Meaningful

Danielle Fagan, MSW, LICSW Clinical Perf Solution Partner, Talent Development & Employee Experience Lifespan
Donna Schneider, RN, MBA, CPHQ, CPC-P, CHC, CPCO, CHPC , Vice President, Corporate Compliance and Internal Audit, Lifespan

• Recognize the components of a critical conversation
• Learn and practice strategies for a successful conversation in the realm of compliance or your personal life
• Build your confidence and self-awareness in planning for and having critical conversations


TeleHealth and Compliance Challenges

Kyle Y. Faget Special Counsel Foley & Lardner LLP • Professional requirements—Licensure, practice requirements, liability coverage

• Reimbursement—Limitation on coverage, credentialing, participation agreements
• Relevant regulations—Stark, AKS, HIPAA Privacy and Security
• Arrangements—PSAs
• Other issues—Informed consent, corporate practice


Population Health Compliance: Challenges in a Value-Based World

Jen Heil, CHC, CHPC Chief Compliance Officer, Population Health Senior Policy Advisor, Health System Contracting, UMass Memorial Health Care, Inc.

• Exceptions/waivers to AKS, Stark, CMP, and FWA laws
• Data integrity
• Beneficiary protections, attribution and engagement
• Third party risk management – how far does compliance go?
• Population health compliance models


General Data Protection Regulation (GDPR) Panel

Jigar Kadakia Chief Information Security and Privacy Officer Partners HealthCare
Andrew Rusczek, ESQ. Partner Verrill

• How and when the GDPR’s requirements reach institutions in the U.S.
• Challenges that institutions have faced when trying to address the GDPR’s various requirements
•Practical approaches institutions can take to facilitate compliance from both a privacy perspective and a security perspective


Provider / Staff Burnout – How to Avoid

Steven M. Defossez, MD, EMHL, CPE Vice President, Clinical Integration Massachusetts Health & Hospital Association

• Describe the genesis of the clinician burnout crisis in the United States, and our role in combating this public health issue.
• How the Compliance Officer and Compliance Program can contribute to mitigating or decreasing the risks of provider burnout among staff.
• Identify and access concrete best practices, tools, and guidelines for combating clinician burnout.
• How these lessons are generalizable to help prevent burnout of the Compliance Officer herself


Health Care Policy + Enforcement: Understanding the Role of the Attorney General’s Health Care Division

Eric Gold Chief, Health Care Division Massachusetts Attorney General’s Office
Lawrence Vernaglia Partner Foley & Lardner LLP • How Compliance Officers will interact with this enforcement and policy division.

• Enforcement of consumer protection laws against health care organizations.
• Use of data to examine health care cost trends and advocate for a more efficient and effective market.
• Health Care Division’s role in resolving financial disputes with payers and providers.